Welcome to Fresh Start Cleaning Services. These Terms and Conditions govern your use of our website and the cleaning services we provide. By accessing our website, requesting a quote, booking a service, or otherwise engaging with us, you agree to be bound by these Terms and Conditions in their entirety. This document constitutes a legally binding agreement between you, the client, and Fresh Start Cleaning Services. If you do not agree with any part of these terms, you must not use our website or services. We encourage you to read this document carefully and thoroughly. It outlines our respective rights and obligations and contains important information about our cleaning services, booking procedures, cancellation policies, and liability limitations. Your decision to proceed with scheduling a service signifies your full acceptance of these terms and your agreement to comply with them. We reserve the right to amend these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of our services after such changes have been made will constitute your acceptance of the new terms. It is your responsibility to review this page periodically to stay informed of any updates. These terms are designed to ensure a clear, fair, and professional relationship between our company and our valued clients. Our commitment is to provide a high-quality, reliable cleaning service, and these terms help us to manage expectations and deliver on that promise.
Fresh Start Cleaning Services offers a range of professional cleaning solutions for residential and commercial properties. Our services include, but are not limited to, standard house cleaning, deep cleaning, move-in/move-out cleaning, office cleaning, and other specialized services as listed on our website. The specific scope of work for each cleaning appointment will be based on the service package you select and any specific instructions you provide at the time of booking. Our cleaning professionals will perform the agreed-upon tasks to the best of their abilities, using our standard cleaning products and equipment. We strive for excellence, but the results of a cleaning service can depend on the initial condition of the property. While we will make every effort to address all areas of concern, some stains, marks, or build-up may not be fully removable. Our team will not be responsible for pre-existing damage, including but not limited to scratches, chips, or discoloration on surfaces. Our services do not include tasks such as heavy-duty lifting of furniture, cleaning of exterior windows unless specified, mold remediation, handling of hazardous materials, or cleaning of areas that are inaccessible or pose a safety risk to our staff. Our cleaning professionals are instructed to work within reasonable safety parameters and are not permitted to use ladders beyond a certain height or perform tasks that could result in injury. Any special requests must be discussed and agreed upon prior to the service appointment.
To schedule a cleaning service with Fresh Start Cleaning Services, you may use our online booking system or contact us directly. When booking, you will be required to provide accurate and complete information, including your name, contact details, the address of the property to be cleaned, and the specific services requested. Providing incorrect or incomplete information may result in a delay, rescheduling, or cancellation of your service. Upon receiving your booking request, we will send you a confirmation, which may be via email or another contact method you provide. This confirmation will summarize the details of your scheduled service, including the date, time, and scope of work. It is your responsibility to review this confirmation for accuracy and to notify us immediately of any discrepancies. A booking is not considered final until you have received this official confirmation from us. We will make every effort to accommodate your preferred date and time, but all appointments are subject to the availability of our cleaning professionals. We reserve the right to decline a booking request for any reason, which may include but is not limited to being outside our service area, having insufficient staff availability, or concerns regarding the safety or condition of the property. By booking a service, you grant our team permission to access your property for the sole purpose of performing the agreed-upon cleaning services.
To ensure a safe, efficient, and effective cleaning service, we require our clients to fulfill certain responsibilities. Prior to our team’s arrival, please ensure that the property is accessible. This includes providing any necessary keys, access codes, or instructions for entry. If our team is unable to access the property at the scheduled time, a lockout fee may be applied. We ask that you take a few moments to de-clutter the areas to be cleaned. This allows our professionals to focus on the cleaning tasks rather than spending time organizing or moving personal belongings. High-traffic areas should be clear of items on the floor. For the safety of our staff and your property, please secure any pets in a safe and comfortable location away from the areas being cleaned. While we are careful, we cannot be held responsible for pets that may escape or become agitated during our service. We also request that you inform us of any valuable, fragile, or irreplaceable items. We recommend that such items be secured or removed from the areas to be cleaned to prevent accidental damage. It is also your responsibility to ensure that the property has functioning electricity and water. Our team requires access to these utilities to perform their work effectively. Finally, please inform us of any specific safety hazards, such as loose floorboards, faulty electrical outlets, or aggressive pets, before our team arrives. Your cooperation helps us provide a seamless and high-quality service while maintaining a safe working environment for our employees.
We understand that plans can change. If you need to reschedule or cancel your cleaning appointment, we request that you provide us with sufficient notice. Our policy requires that any changes or cancellations be made before a specified time frame prior to your scheduled service. This allows us to adjust our team’s schedule and offer the appointment slot to another client. Cancellations or rescheduling requests made within this restricted time frame may be subject to a cancellation fee. This fee compensates our cleaning professionals for the loss of income associated with the last-minute change. The specific notice period and any applicable fees will be detailed at the time of booking and in your confirmation email. To reschedule or cancel, you must contact us directly through our official channels. Leaving a message is not sufficient until you receive confirmation from our office that your request has been processed. If our cleaning team arrives at your property at the scheduled time and is unable to gain access for any reason, this will be considered a lockout. Lockouts are treated similarly to last-minute cancellations, and a lockout fee will be charged to cover the costs of our team’s travel and time. We strive to be flexible and understanding, but our policies are in place to ensure fairness to both our clients and our dedicated staff, whose schedules and livelihoods depend on confirmed appointments.
By booking a service with Fresh Start Cleaning Services, you agree to pay for the services rendered in accordance with our payment terms. The total cost of your service will be based on the package you select and any additional services you request. We require a valid payment method to be on file to secure your booking. Payment is typically due at the time of service completion. We will process the payment using the method you have provided. We accept various forms of payment, which will be specified during the booking process. We do not accept cash payments for security reasons. All transactions are processed through a secure payment gateway to protect your financial information. If a payment is declined or fails for any reason, we will contact you to arrange an alternative payment method. Unpaid balances may be subject to late fees and collection efforts. By providing us with your payment information, you authorize us to charge your account for the services performed, as well as any applicable cancellation or lockout fees as described in these terms. A detailed receipt for your service will be provided to you via email after the payment has been successfully processed. Any disputes regarding billing must be submitted to our office in writing within a specified period after the service date for review.
Our goal at Fresh Start Cleaning Services is your complete satisfaction. We pride ourselves on the quality of our work and are committed to delivering a cleaning service that meets your expectations. We offer a satisfaction guarantee to ensure you are happy with the results. If you are not satisfied with any aspect of our cleaning service, please contact our office within a specified time frame, typically within twenty-four hours of the service completion. We ask that you clearly identify the areas of concern so we can address them effectively. We do not offer refunds on services that have been rendered. However, we will work with you to find a fair solution. At our discretion, we will arrange for a cleaning professional to return to your property to re-clean the specific areas you were not satisfied with, at no additional charge to you. This re-clean must be scheduled within a few days of the original appointment and is limited to the scope of the original service. This guarantee does not apply if our team’s ability to perform the work was limited by factors beyond our control, such as a lack of electricity or water, excessive clutter, or inaccurate information provided at the time of booking. Our commitment is to make things right and to leave you with a space that feels fresh and clean. Your feedback is invaluable to us as it helps us to continually improve our services.
Fresh Start Cleaning Services is fully licensed and insured to protect our clients and our business. We take great care while cleaning your property, but accidents can happen. Our liability for any damage to your property is limited. In the event of damage caused directly by our cleaning professionals during the performance of their duties, we will, at our discretion, either repair the item or provide compensation. This is subject to certain limitations. Our liability is limited to the value of the item or the cost of the repair, and we are not liable for amounts exceeding this limit. We are not responsible for damage resulting from pre-existing conditions, improper installation of an item, or normal wear and tear. This includes, but is not limited to, old or worn fixtures, carpet or upholstery that is faded or stained, and surfaces that are not properly sealed. We are not liable for damage to items of high or sentimental value unless they have been specifically brought to our attention and a separate agreement has been made. We strongly recommend that you secure or remove such items before our arrival. We are also not liable for any indirect, incidental, or consequential damages arising from our services. By using our services, you agree that our total liability for any and all claims related to our services is limited to the amount you paid for the specific service from which the claim arises. All claims for damage must be reported to our office in writing within a specified period after the service date.
We are committed to protecting your privacy and maintaining the confidentiality of your personal information. Our Privacy Policy, which is incorporated by reference into these Terms and Conditions, details how we collect, use, and protect your data. We collect personal information such as your name, address, and contact details solely for the purpose of providing our cleaning services and managing your account. Our staff members are bound by confidentiality agreements and are trained to respect the privacy of your home or business. They are prohibited from discussing your personal information or any observations made within your property with any third party. They are also forbidden from using any of your personal equipment, such as telephones or computers, for personal use. Any information we collect from you is handled with the utmost discretion and is stored securely. We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except as described in our Privacy Policy, such as for payment processing or as required by law. You can trust that your privacy is a top priority for us, and we take all reasonable measures to safeguard your information and the security of your property while we are providing our services.
Fresh Start Cleaning Services reserves the right to terminate or refuse service to any client, at any time, for any reason. This may include, but is not limited to, situations where our staff feels unsafe or threatened, if the condition of the property is hazardous, if there is a breach of these Terms and Conditions, or for non-payment of services. Similarly, you have the right to terminate your relationship with us at any time, subject to the cancellation policies outlined in this document. If we decide to terminate an ongoing service agreement, we will provide you with notice where practical. If a service is terminated by us mid-cleaning due to safety concerns or a breach of terms by the client, you may still be responsible for a portion of the service fee. If you choose to terminate your services, you are responsible for any outstanding payments for services already rendered. Upon termination, any access credentials or property keys provided to us will be returned to you promptly. Our goal is to maintain a positive and professional relationship with all our clients, and termination of service is a measure of last resort. We are committed to open communication and will always try to resolve any issues amicably before considering termination.
These Terms and Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the state in which Fresh Start Cleaning Services operates its primary business, without regard to its conflict of law provisions. You agree that any legal action or proceeding between you and Fresh Start Cleaning Services will be brought exclusively in the federal or state courts located within the jurisdiction of our primary business location. Before initiating any formal legal action, we strongly encourage you to contact us directly to seek a resolution. We are committed to customer satisfaction and will make every reasonable effort to resolve any disputes informally and amicably. You agree to first attempt to resolve any dispute by contacting our customer service department. If we are unable to resolve the dispute through direct negotiation, we may, at our discretion, explore alternative dispute resolution methods such as mediation before resorting to litigation. By using our services, you agree to this process and consent to the exclusive jurisdiction and venue of the specified courts in any legal action or proceeding. This provision ensures that any legal matters are handled in a predictable and efficient manner within a single jurisdiction.
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